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Travel

Help when you travel

You have the right to free help on trains, at airports and on many other journeys. Here is how to ask for it.

Written by Neil Hyde Last checked 1 minute read

On this page
  1. Trains: Passenger Assist
  2. Flying: special assistance
  3. The Hidden Disabilities Sunflower
  4. Coaches and taxis

Trains: Passenger Assist

Passenger Assist is a free service on the rail network. Staff can help you get on and off trains, with luggage, and to change trains. You can:

  • book ahead, up to 2 hours before your journey, using the Passenger Assist app, website or by phone
  • or turn up and go, and ask staff at the station

Flying: special assistance

UK law gives you the right to free assistance at airports and on flights if you have a disability or reduced mobility, including hidden disabilities. Tell your airline at least 48 hours before you fly. Help can include getting through the airport, security and boarding.

The Hidden Disabilities Sunflower

A Sunflower lanyard is a discreet way to show you may need extra help, time or patience. It is recognised at many airports, stations, supermarkets and venues. Many places give them out for free.

Coaches and taxis

  • National Express offers a Disabled Coachcard with money off coach fares.
  • Licensed taxis and private hire vehicles must not refuse assistance dog owners, and in England and Wales, drivers of designated wheelchair accessible vehicles must help wheelchair users and not charge extra.
  • Some councils run taxi voucher or dial-a-ride schemes for people who cannot use buses.

Sources we used

We check this page at least once a year, and sooner when the rules change. Read how we check our facts, or tell us if something looks wrong.