Terms for monthly supporters

About these terms

These terms apply if you choose to support Juniper Health with a regular monthly payment (a "membership") through our Ko-fi page. Juniper Health is run by Neil Hyde, a sole trader ("we", "us" and "our"). Our details are at the bottom of this page.

One-off tips follow the same terms, except for the parts about monthly payments and cancelling.

Your support is a gift

• Monthly support is completely optional. Everything on our website, including our guides, self-checks and community, is free and will stay free whether or not you support us.
• Our Bronze, Silver and Gold tiers are different amounts only. No tier comes with any extra goods, services, perks or access. You are not buying anything.
• Your support helps pay for running costs, such as website hosting, keeping our guides up to date, writing new guides and growing our community.
• Please only give what you can comfortably afford.

We are not a charity

Juniper Health is a small business, not a registered charity. This means:

• your support is not eligible for Gift Aid
• it is not tax deductible for you
• we treat it as business income and pay tax on it

How payments work

• Payments are taken through Ko-fi, using the payment provider you choose, Stripe (for cards) or PayPal.
• Your first payment is taken when you join. After that, the same amount is taken every month on or around the same date, until you cancel.
• The amount for each tier is shown on our Ko-fi page before you join.
• We never see or store your card or bank details. They are handled by Ko-fi and the payment provider.
• If a payment fails, Ko-fi may try again. If it still fails, your membership may end. You will not owe us anything.

Changes to the amount

If we ever change the amount for a tier, we will tell you at least 30 days before the change, using the email address Ko-fi holds for you. You can cancel before the new amount starts. We will never take more than the amount you agreed to without telling you first.

Cancelling

You can cancel at any time, with no charge and no need to give a reason.

• To cancel, log in to your Ko-fi account and cancel your membership, or cancel through PayPal if you pay that way.
• If you have any trouble, contact us and we will cancel it for you.
• When you cancel, no more payments will be taken. Payments already made are not usually refunded, but please see below.

Refunds

Because your support is a gift and not a purchase, you do not have a legal right to a refund. But we want to be fair:

• If you did not mean to join, or you were charged by mistake, contact us within 14 days of the payment and we will refund it.
• If you were charged after you cancelled, or charged more than you agreed, we will always refund the extra.
• If money is tight and you need a payment back, please get in touch. We will do our best to help.

Refunds go back to the card or account you paid with. How long they take depends on Ko-fi and your payment provider.

Your information

When you support us, Ko-fi shares some details with us, such as your name or display name, email address, the amount and any message you choose to leave. We use them only to:

• manage your support and answer any questions
• tell you about changes that affect your membership, such as a change in the amount
• keep financial records, which the law requires us to keep for at least 6 years

We will never sell your details, share them for marketing, or publish your name without asking you first. Ko-fi, Stripe and PayPal also process your information under their own privacy policies. Read our privacy policy for more, including your rights.

If we stop taking support

If we ever stop taking monthly support, or close Juniper Health, we will cancel all memberships so no more payments are taken, and let you know.

Our responsibility to you

Nothing in these terms affects your legal rights as a consumer. Our website's terms of use also apply.

Changes to these terms

We may update these terms from time to time. We will show the date of the latest version at the top of this page, and tell current supporters about any important changes before they take effect.

The law that applies

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring a claim in your local courts.

Contact us

If you have any questions about your support, contact us.